For Gigstreem, a high-speed internet provider serving homes, businesses, and multifamily communities across the country, connection has always meant more than technology. The company is known for delivering fast, reliable service without throttling or data caps, but its mission goes deeper than speed.

Gigstreem actively supports local initiatives and looks for meaningful ways to support the communities that make up its network. Most recently, it introduced Bandwidth for Backpacks, a program designed to provide children in need with school supplies and reliable internet access.

Through efforts like these, the company demonstrates the power of connection to create opportunity within the communities that need it most.

Over the past year, Gigstreem has modernized its systems, improved its customer service, and expanded its sustainability efforts, all while growing its network nationwide.

“Everything we do is centered on creating an exceptional customer experience,” said Patrick Albus, the company’s CEO. “That’s why we continue to make significant investments to raise the bar even higher.”

Company Culture Meets Community Service

At Gigstreem, connection begins with the residents who depend on reliable internet, the property managers who trust the company to deliver it, and the employees who make it possible.

Across the organization, team members are encouraged to volunteer in their communities, support local initiatives, and work with property leaders to find ways to make a difference. This spirit of service runs parallel to the company’s three guiding values of integrity, performance, and people.

For Gigstreem, integrity means doing exactly what’s promised and taking pride in the work, even when recognition isn’t guaranteed. It’s about following through for teammates, customers, and partners, not out of expectation but because it’s the right thing to do. The company doesn’t settle for shortcuts, gimmicks, or half-hearted efforts, believing that the people who depend on its services deserve the best.

Performance turns that mindset into action. Every installation, upgrade, and support call depends on the company’s ability to work together toward the shared goal of providing fast, dependable internet designed to meet the needs of today’s customers. By paying attention to the details, Gigstreem continues to raise the standard for great service.

People are at the center of everything the company does. Gigstreem invests in its employees, helping them grow their skills and stay inspired at work. They know that when people feel supported, their customers will feel it too.

“At Gigstreem, we’re not about one-off transactions,” said Albus. “We’re about building long-term partnerships. Trust is how we measure success.”

Investing in the Customer Experience

In the past year alone, Gigstreem has invested more than $2 million dollars into elevating its customer experience. The company expanded its leadership team, modernized its call center, and launched a state-of-the-art Network Operations Center (NOC) designed to monitor performance across every property in real time.

With this technology in place, potential issues can be identified and resolved before they affect residents. Predictive tools now optimize coverage, while new customer portals give both residents and property owners greater visibility and control. Together, these updates have created a stronger, more transparent experience, from installation to everyday use.

Still, progress at Gigstreem doesn’t stop. The company gathers feedback from residents and property partners through multiple channels and reviews it with senior leadership each week. By taking customers’ needs to heart, the organization continues to improve its service and provide an experience that evolves alongside the people it serves.

Much of this progress comes from new tools and smarter systems. Gigstreem uses predictive heatmapping to improve coverage, AI to keep networks running smoothly, and design tools that make its systems more efficient and reliable.

Service Worth Talking About

Customers can feel the difference of the latest investments, with Gigstreem reviews speaking for themselves. The company’s Net Promoter Score now exceeds 60, nearly double the broadband industry average.

99 percent of users report being satisfied with the company’s speed and price, and 98 percent describe installation as simple and painless. Another 97 percent rate the company’s customer service as top notch.

Martha W., a home user, gave Gigstreem internet a five-star rating, writing, “Very happy with your service. I tripled my speeds and saved $120. You guys are a no brainer.”

Another customer, Isaac B., echoed her sentiment in his review: “Thanks for the wonderful installation service today. I wish all internet service technicians were as friendly and helpful – and very kind. Well done.”

In Orlando, Florida, customer Christopher E. shared, “Best internet I have ever had. Cameron the installer was great and the install was fast. Getting speeds faster than what I’m paying for. Glad to get rid of Spectrum.”

Gigstreem brings that same standard of care to every customer, whether serving one home or an entire building. One of its recent projects involved a full network installation at a Class A community where residents expect the highest living standards.

The property was fully occupied, which meant the work had to be completed without disrupting the people who lived there. The team faced challenges such as accessing walls without causing damage and running new cables through active areas.

By working alongside property managers, Gigstreem was able to complete the installation successfully, restoring the property to its original condition and delivering reliable service to residents.

Building a Greener Internet for the Future

Gigstreem’s commitment to people is inseparable from its commitment to the planet. The company designs energy-efficient systems that reduce power use while maintaining the same performance levels. Its remote troubleshooting capabilities also help cut down on service trips, lowering emissions and improving efficiency.

When equipment reaches the end of its life, Gigstreem follows strict recycling and disposal procedures, using materials that meet or exceed environmental standards. The goal is to offer exceptional service with as little environmental impact as possible.

Strong Networks, Stronger Protections

At Gigstreem, privacy and reliability go hand in hand. Last year, the company earned SOC 2 compliance, one of the most widely recognized standards for data security. The certification, developed by the American Institute of CPAs, covered areas such as change management, logical access, backup management, business continuity, and disaster recovery.

Rather than treating compliance as a milestone, the company turned it into a continuous practice. Gigstreem continues to monitor its systems around the clock, ensuring its security standards remain active and effective 24 hours a day, seven days a week, 365 days a year.

Its networks are structured to keep customer data private and secure. Each device has a unique, dynamically assigned password, and every user operates within a private, encrypted virtual network. Gigstreem does not sell or store usage data, and it treats all content equally, without throttling or prioritization.

“Our customers deserve the best, and we hold ourselves accountable to deliver it,” said Albus. “That commitment is what drives us every day.”

Scaling With Purpose

Operating fully remotely gives Gigstreem the freedom to move quickly, often bringing service to a new market in as little as 90 days. Close coordination with trusted local partners ensures smooth installations and reliable on-site support, giving the organization the reach of a national provider with the responsiveness of a local one.

The company’s financial stability keeps that pace sustainable. Experienced leadership, strong investor support, and a healthy balance sheet allow Gigstreem internet to grow strategically without sacrificing service quality or reliability.

Growth That Gives Back

Behind every accomplishment is a small but powerful team. Gigstreem’s people bring deep expertise and a shared passion for building stronger, more connected communities.

Many assume Gigstreem is the same company it was a year ago, but that couldn’t be further from the truth. Strategic investments in its people, processes, and leadership have transformed the organization, raising the bar for reliability, sustainability, and community impact.

Through its volunteer efforts, sustainability initiatives, and programs like Bandwidth for Backpacks, Gigstreem continues to show what it means to build stronger, more connected communities.