Home News Fenergo Research Finds That Just One Third of Global Asset Managers Have Completed Their Digital Transformation Projects
Our website publishes news, press releases, opinion and advertorials on various financial organizations, products and services which are commissioned from various Companies, Organizations, PR agencies, Bloggers etc. These commissioned articles are commercial in nature. This is not to be considered as financial advice and should be considered only for information purposes. It does not reflect the views or opinion of our website and is not to be considered an endorsement or a recommendation. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third-party websites, affiliate sales networks, and to our advertising partners websites. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish advertised or sponsored articles or links, you may consider all articles or links hosted on our site as a commercial article placement. We will not be responsible for any loss you may suffer as a result of any omission or inaccuracy on the website.

Fenergo Research Finds That Just One Third of Global Asset Managers Have Completed Their Digital Transformation Projects

by gbaf

Half Expect to Introduce RPA and Blockchain Technologies Within Next Two Years

 Fenergo, the leading provider of digital transformation, customer journey and client lifecycle management (CLM) solutions for financial institutions, today announced findings from its global asset management research, which uncovered that while most firms feel that it’s important to have a digital transformation strategy, just over one third have reported completion (37%). Presently 44% are implementing artificial intelligence (AI) into their customer experience and over the next two years, half (53%) of asset managers expect to introduce robotics processing automation (RPA) and blockchain (47%).

The survey highlighted that the majority (84%) of asset managers have lost investors to digital-first disruptive competitors in the previous 12 months. Firms globally reported that an average 26% of investor applications were abandoned during onboarding due to inefficiencies in the previous year. In addition, asset managers (72%) see increased regulation due to the rise in financial crime as the biggest threat to their organization.

A key driver of transformation for most asset managers surveyed (67%) is the need to improve operational efficiencies, especially among those surveyed (82%) in APAC.  The second biggest driver for change amongst firms globally is “increased competition from digital-first firms” (63%). When it comes to barriers towards digital transformation, the research found that asset managers (70%) cite “poor planning and preparation” as the biggest barrier to implementing digital transformation in their organizations. Asset managers also cited a “lack of accountability from the executive team” (67%) and a “resistance to change” (56%) as other barriers too.

Two thirds (60%) of firms globally have not completed their cloud readiness strategy and 58% of firms are prioritizing investment for cloud technology within the next year.

“Our research shows that while asset management firms are committed to digital strategies, they are clearly finding implementation a challenge, largely from a lack of accountability from the top and poor planning. Firms recognize how important it is to provide the optimal customer experience in an extremely competitive marketplace compounded by the pandemic and geopolitical uncertainty,” said Kevin O’Neill, Global Head of Asset Management and Asset Servicing and EMEA Head of Sales, Fenergo.

“Prior to the pandemic, asset managers were already faced with challenges around operational inefficiencies, increased regulatory scrutiny and the lure of digital-first competitors to younger investors. The research highlights that asset managers are losing investors and revenue opportunities due to inefficiencies. In today’s trading environment where operations mostly take place remotely, the need to digitally transform and streamline investor and product onboarding is critical. In this past year it has become clear that the adoption of innovative technology will increase efficiencies, streamline regulatory compliance while enhancing the investor experience. For the firms that fall behind the future looks ominous.”

The research, which was conducted by global business advisory firm FTI Consulting, surveyed the opinions of 174 senior decision makers at Asset Management firms across the EMEA, North America and APAC.

You may also like